Keep up to date

Sign up to our newsletter and get all the latest news on products and offers

Greenapple Terms & Conditions

All orders accepted by Greenapple are subject to the following conditions, notwithstanding anything which may be stated to the contrary by the customer unless otherwise by a director of Greenapple in writing.

1. Prices
All prices quoted are:
a. Those ruling at the date of despatch
b. Exclude delivery to the UK mainland subject to condition 2a
c. Ex-works for export
d. Exclusive of VAT

Greenapple reserves the right to alter prices at any time prior to delivery without prior notice.

2. Carriage
a. Carriage is chargeable on all orders at the current rate (please see current price list)

3. Despatch
a. Every effort will be made to fulfil promises of despatch and delivery to the address shown of the quotation / order but no liability for failure to do so can be accepted. Despatch will only be affected to the customers own premises unless Greenapple has specifically agreed to the contrary.
b. Greenapple reserves the right to make delivery by installments and in this case to tender a separate invoice in respect of each installment
c. Time of delivery is not of the essence

4. Damage / loss in transit
a. Greenapple accepts no liability for any loss resulting from the customer or carriers failure to comply with requirements with respect with notification of damage / shortage / non delivery of goods
b. Goods should be inspected on receipt and the delivery paperwork only signed once the goods have been checked, any damage shortage should be advised in writing to the carriers and to ourselves within 3 days
c. Damaged goods must be retained for inspection at Greenapple's discretion
d. It is the responsibility of the purchaser to forward photographic evidence of the damage
e. Damaged goods returned to Greenapple will only be accepted if carriage is paid and after the company's prior written consent
f. Non delivery must be advised in writing to the carriers and ourselves within 14 days of date of advice note

5. Returns
a. Goods supplied in accordance with customers orders cannot be accepted for return without company's prior consent
b. Returned goods must be sent carriage paid
c. Greenapple reserves the right to levy a handling charge where goods are returned for credit / replacement

6. Payment
a. Payment must be received by the company not later than the last working day of the month following date of dispatch
b. In the event of default in payment by due date Greenapple reserves the right to charge interest at 8% on due monies, and suspend deliveries or terminate the contract
c. Any legal costs incurred by Greenapple in chasing or recovering late payments will be passed in full to the customer
d. Time for payment shall be of the essence
e. The customer shall have no right of set off

7. Risk and title
a. Risk shall pass to the customer when the goods are delivered to or collected by the customer and his agent.

8. Retention of title
a. It is a term of the contract for sale of any articles herein that the articles shall remain the property of Greenapple until such time as payment in full has been received and cleared. In the event of any default in payment Greenapple reserves the right to take back all goods.

9. Warranty
a. No representation of warranty is made to the suitability or fitness of the goods for any particular purpose, and the customer shall satisfy himself in this respect and be totally responsible therefore.

10. Exclusions
a. Clause 10 only covers defect caused by faulty design, manufacture, materials or workmanship. Defects caused by abnormal use, misuse or neglect are not covered
b. Greenapple agrees that if any defect covered by cause 10 is discovered during the period of 12 months from date of dispatch Greenapple will at it's own discretion either repair the goods at its own expense or replace the conditional upon the customer:
i. informing Greenapple of the relevant defect in writing within 7 days of it's discovery
ii. returning the goods to Greenapple at his own expense
iii. in consideration for receiving the benefit of this clause, agreeing that a part from these terms set out in clause 9 and 10 no other term, condition or warranty, express or implied shall form part of this contract
c. Damage incurred by "end consumer" where they have incorrectly assembled the goods is not covered by our 12 month warranty
d. Greenapple shall not be liable for any consequential loss suffered by the customer however arising
e. Greenapple's total liability for any claims arising from any one act or default shall be limited to the contract price

11. Sales promotion documentation
a. Whilst every care is taken in their preparation, catalogues, technical circulars, price lists and other literature are for the customer’s guidance only and do not constitute representations and Greenapple shall not be bound thereby.
b. All images, photos, graphic and artwork within Greenapple and Lychee catalogues, technical circulars, price lists, websites and all literature remain the property of Greenapple Systems Ltd and this imagery may not be used on any literature, brochure, website or any advertising medium without the prior written consent of Greenapple Systems Ltd.
c. We reserve the right to stop producing or to change, for any reason whatsoever, any model in our collection, without prior notice

12. Use of the Trademark
a. The Greenapple and Lychee trademarks may not be used on headed notepaper, nor in a brochure or website or on any advertising medium without the prior written consent of Greenapple Systems Ltd.